Set up an ops employee for runbooks and access questions

Hire from the Ops template

The template seeds a runbook template, an access-request process, and incident basics, the scaffolding most teams never get around to writing.

Connect infrastructure read-only

Connect your infra providers from the Tools tab. Every operation is a read; the grant matrix shows exactly what the employee can see, per tool.

Write one real runbook

Copy the template for your most-asked-about system. The employee walks teammates through it step by step instead of pinging you.

Route access requests

Access questions get the documented approval path, never a bypass; the employee is constrained to say no to shortcuts.